The Independent Betting Adjudication Service (IBAS) is a free to use Alternative Resolution (ADR) service, and one of the few ADRs that received approval by the UK Gambling Commission to assist customers with complaints against gambling operators. Their ability to provide apprised and fair adjudications set them apart from non-approved ADRs whose decisions are non-binding.
How does IBAS operate?
IBAS's service is free of charge; users who believe they have a valid claim for payment against a gambling operator must:
- Create an account
- Fill in an adjudication form
IBAS will then apply their specialist expertise and abjudicate, mainly by referencing the operator's terms and conditions, as well as checking that the operator has complied with the UK Gambling Commission's standards and codes of practices regarding marketing, responsible gambling, and more.
While IBAS ruling is non-binding on consumers, they have the option to refer any case to the court system after utilising IBAS. Ruling on operators are binding; however, up to the value of £10,000. Any amount above that threshold allows operators to necessitate that a court ascertains the debate.
IBAS have said,
“A typical dispute sees a customer approach IBAS to complain that having amassed a sum of winnings, they have been told only at the point of withdrawal that their bets have breached the offer's terms – often relating to the maximum stake or total volume of bets placed – and so they are entitled to no more than a refund of their deposits.”
IBAS also urge all gambling customers to take their time and read the terms and conditions of all bonuses before accepting and placing any bets. However, for the majority of complaints, they have considered the terms have been fair.
If you have a gambling complaint, you can contact IBS or any of the gambling commission's approved list of ADRs. Many gambling portals offedr ADR services, but their ruling is not considered binding for responsible gaming issues.