Gensis Casinos lose UK licence

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Casino operator Genesis Global Limited, who runs many popular online casino sites such as Casino Planet, have had their UK gambling licence suspended by the Gambling Commission effective immediately. 

Genesis Global operates 12 online casinos in the UK which have been affected. Here's a full list of the sites that have now been closed:

  • Casino Cruise
  • Casino Gods
  • Casino Joy
  • Casino Planet
  • Casoola
  • Genesis Casino
  • Kassu
  • Pela
  • Sloty
  • Spela
  • Spin It
  • Vegas Hero

The UKGC hasn't given a specific reason for their actions, but have said: 

We suspect that Genesis Global Limited has breached a condition of the licence (section 116(2)(a) of the Act)) and is unsuitable to carry on the licensed activities (section 116(2)(c)(i)) of the Act). We therefore consider it appropriate to suspend the licence with immediate effect pending the conclusion of the review.

The licence suspension, effective from 20 July 2020, makes it illegal for Genesis Global Limited to offer gambling services via the following websites in Great Britain

Currently, they have suspended all real event betting, virtual betting, and casinos operated by Genesis Global while their investigation is underway. 

UK customers at these casinos are advised not to place any bets at the closed casino sites until a full review has taken place. 

If you're a customer at any of these websites, the UKGC advise that you contact the operator directly through their website if you have any questions or concerns regarding funds in your casino account. 

2 Replies to “Gensis Casinos lose UK licence”

  • Alex R. says:

    . UKGC…

    I have contacted Both The UKGC & Genesis Global, both od which Reesponded. Firstly, Pleaa casino Rep Tom, pleas Being one of the casino s under the Genesis umbrella, said:

    “Hello Alex,

    We have been informed that our UKGC license is being temporarily suspended with immediate effect.

    Pelaa always having player protection as the top priority and focus, with ongoing efforts and features being implemented continuously.

    We would like to share more information as to why this decision was taken however, we are still reviewing this with the UKGC.

    Therefore, with immediate effect your account has been restricted.

    We will be working extremely close with the UKGC to resolve this situation as soon as we possibly can.

    Should you have any questions or concerns please contact customer support who are on hand to help via live chat and email!

    Kind Regards,

    Pelaa Support Team. ”

    End of Email.

    In asking the UKGC for any info outcome in their investigation, the Comission emailed this reply:

    “Thank you for getting into contact with the Gambling Commission.

    From your correspondence I understand that you are aware of our current and ongoing investigation into Genesis Global Limited. You would like to know when any findings/information will be made public as you have made deposits across their casinos over the past months.

    Please be aware that all of our investigations are confidential and thus we cannot provide you with any information or tailored response regarding any investigation that is currently ongoing. However, once any of our investigations have been completed, we publish the outcome of these cases on our website and in detail in our annual Enforcement Report.

    I would encourage you to routinely check both of the above links to monitor for any update.

    I hope this clarifies your query. “. End of email

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